Cyber thieves are siphoning billions of dollars each year from businesses and consumers. The retail industry must remain vigilant in protecting customers’ private information. Any company that processes credit card information by phone, fax or online must comply with the Payment Card Industry Data Security Standards (PCI-DSS). The stakes are even higher for retail call centers. In particular, those that accept, handle or store credit and debit card data for ongoing purchases or recurring billing.
In today’s digitally connected world, having top-notch communication is essential for effective customer service. Customers expect top-notch service, which includes prompt response to their queries, or else they will move to your competitor. However, a majority of growing businesses may not have the manpower or resources to manage an in-house call center, leaving existing staff