Blog & Articles

Most salespeople would agree that the most important moment in their business day is closing the sale with a client. The second most crucial aspect is securing the leads that usher in advantages for potential business dealings. This requires adequate researching, profiling, along with the dedication to navigate the time-consuming process. How do you balance...

In order to maintain a successful business or organization, operations must flow smoothly and efficiently to ensure it stands out from the rest in the industry. Partnering with a contact center means receiving the support needed to place business of all sizes on the right path to growth and expandability. From up-to-date technology to highly-trained...

Cyber thieves are siphoning billions of dollars each year from businesses and consumers. The retail industry must remain vigilant in protecting customers’ private information. Any company that processes credit card information by phone, fax or online must comply with the Payment Card Industry Data Security Standards (PCI-DSS). The stakes are even higher for retail call centers. In particular, those that accept, handle or store credit and debit card data for ongoing purchases or recurring billing.

In today’s digitally connected world, having top-notch communication is essential for effective customer service. Customers expect top-notch service, which includes prompt response to their queries, or else they will move to your competitor. However, a majority of growing businesses may not have the manpower or resources to manage an in-house call center, leaving existing staff...