Most salespeople would agree that the most important moment in their business day is closing the sale with a client. The second most crucial aspect is securing the leads that usher in advantages for potential business dealings. This requires adequate researching, profiling, along with the dedication to navigate the time-consuming process. How do you balance this? Outsourcing with a Contact Center opens the doors to added opportunities and efficient solutions that helps turn more leads into sales. Not to mention, the process becomes less of a headache and less tedious.
Ensuring that top-quality customer care is available is very important when growing a business. Whether it’s answering questions, further explaining a product or guiding a customer through the transaction process, every interaction matters. When the phones are ringing off the hook, it’s easy to rush a present exchange as the worry of missing other calls looms. Contact Centers can provide around-the-clock support to both businesses and its customers to decrease the probability of a missed sale. Selling more products or services becomes much easier when expertly trained representatives are readily available to take on any inquiry at beck and call. This means less work for the business itself, yet more efficiency in overall operations.
Fulfillment and Order Taking Services
Customers prefer solutions that are quick and easy. When they decide what organization to trust in a particular industry, you can guarantee they are weighing out the benefits. Contact Centers offer fulfillment and order taking services that provide an array of advantages that can truly set a business apart from others in the same industry. Some of the greatest benefits of these services includes the follow:
- Bilingual customer care representatives that are able to communicate with callers effectively.
- Direct ordering over the phone or through web-based communications.
- Knowledgeable operators who are able to direct calls efficiently.
- Access to 24/7 ordering of products or services
While Contact Center agents are handling orders and guiding customers through the transaction process, business manages and staff are able to focus on other areas of operation. When customer engagement is streamlined and handled by professionals, the business itself is able to tackle more in both the short and long-term. There is a long list off company benefits from fulfillment and order taking services. These include the following:
- Customized scripts can be tailored to represent the needs of the business.
- More sales are closed, both product and services, when highly trained agents guide customers.
- Retention rates increases, and repeat customer are establish due to quality customer service.
- Performance trackers are made available to help monitor success rates.
Why risk not having the right resources to turn leads into sale? All it takes is partnering with a trusted Contact Center to ensure profits are on the way up.
PCI Compliance: Why it Matters
Not only do Contact Centers provide inbound and outbound support services, they also abide by standards to ensure the security of customer information and data. PCI Compliance, otherwise known as Payment Card Industry Compliance, is crucial in protecting consumers from identify theft while securing transactions. Every business that seeks to use credit cards to process transactions must be PCI Compliant. This is mandated by law. Here’s a few reasons why businesses should chose a Contact Center that is PCI Compliant:
- Data and information security is made a priority.
- It allows a business to meet global standards.
- Trust is built with customers.
- Fines and penalties are avoided.
The good news is Contact Centers are equipped to protect network systems. They are also prepared to handle and respond in the case of a date breach; however, these situations can be prevented with quality detection technology. Whether it’s billing support or payment processing, the responsibility of protecting sensitive card information should not be taken lightly. A successful business or organization needs to boost its reputation by adhering to the standards expected by its customers. This also creates a competitive advantage by establishing a sense of trust.
About Ansafone Contact Centers
Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.
Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.