The Role of Quality Assurance
Many companies rely on call centers to help field inbound calls and execute the right outbound strategy that is both friendly and helpful while handling all customer communication for the company. This task is a tall order for any call center. Being able to provide excellent customer service while being the face of a business […]
The Effects of COVID-19 on Business in 2021
Covid-19 has changed much of what the world sees as normal. With many people having to work from home and others losing their jobs, many consumers’ spending habits have changed. This change in habits will force many companies to change the way they conduct business as well. There are many ways that Covid-19 will affect […]
4 Reasons Bilingual Support is Essential
If your business is considering multilingual customer service, you likely understand the obvious benefits it brings to your customer base. This type of customer service allows your customer to interact with you in the language they feel most comfortable. Bilingual support can also be a benefit to your business. Some of the main reasons that […]
Hold and Convert Web Traffic Using Live Chat Services
Any time you consider growing your business, there are a lot of things to consider. Changing your website is an important step. Your website is your business’s online face, informing customers, providing details, and helping customers with their questions. The content found on your website will naturally answer many questions for your customers and hopefully […]
Benefits of a Virtual Assistant in Real Estate
A virtual assistant can be a great asset to any busy real estate agent. Agents need to be available to their clients many hours of the day, taking care of contracts, making and accepting bids, and handling all the calls that come in. Doing this on your own can quickly wear down any agent. A […]
Answering Service vs. Virtual Assistant – How to Choose the Best Service for Your Business
Virtual assistants and answering services both provide exceptional service to your business. The one you choose will depend on the style of support that best suits your company; by understanding how each works, you can select the right service to work for you. What is a Virtual Assistant? A virtual assistant is one or […]
Call Centers Provide Crucial Support During A Crisis
Despite all the impacts that have been causing business problems during the COVID-19 crisis, call centers are still essential for booming businesses amidst the pandemic. Many call centers are being impacted in negative ways as they shift to more digital means. Many companies have even had to bring in additional temporary representatives and pull from […]
How Business Are Adapting To The Surge In Digital Services
Companies today have been forced to move to more digital means since the beginning of the year due to the current COVID-19 pandemic. This ordeal has taken a tremendous toll on companies, and many have been forced to close their doors forever. Some businesses are doing well with the digital redirection. After re-opening from lockdowns, […]
How Live Chat Services Can Increase Sales for Businesses and Offer an Exceptional Customer Experience
Live chat service is a powerful customer service tool that has gained popularity over the last several years. Live chat, sometimes called web chat, provides a way for your website visitors to exchange text communications with your company or answering service in real-time. These services allow customers to deal with complaints in real-time and provide […]
Customizable Service Plans For Businesses
Deciding which contact center to partner with is a critical choice in determining the success of your business. The other major criteria is cost. How much a company spends on services can significantly impact resources available for other areas. Still, it can also affect the overall return on investment (ROI) that a company will see […]
