Contact Centers Can Help Your Business During Inclement Weather
Inclement weather can decrease productivity and damage customer relations when it causes your business to close. With each cold-weather season, inclement weather becomes more unpredictable. In some cases, employees are unable to get to work and businesses struggle to operate when the roads get covered in snow and ice. Fortunately, contact centers are the […]
Why Voicemail Is No Longer Preferred
While voicemail was once a groundbreaking means of communication and contact, it is no longer the preferred method for most customers today. Your business’s customers have far more options today than ever before, which has caused voicemail to fall behind as an underwhelming and inefficient contact method. If you currently rely on in-house voicemail to […]
Utilizing Live Chat As a Construction Company
In today’s modern world, many people prefer to do most of their research online. This includes researching companies for potential sales and business transactions. A common feature among many websites is live chat. Live chat allows website visitors and contact center agents to chat in real-time with potential customers and website visitors. Live chat is […]
Full Guide on Call Center Customer Complaints Resolution
For your business to be successful, you have to base it on what your customer needs. At times, they are unhappy because they may have needs that are not fulfilled by your service or product. Customer needs are the difference between the customer’s desired state and the actual state. While your business could satisfy the needs of your customers through your product, they also deserve other things like great customer service, employees who are knowledgeable of the product, and efficient services.
Is Outsourcing Customer Service Really Worth It?
In the business world, owners must choose whether to handle customer service in-house or outsource to a third-party contact center. Today, many companies decide to outsource their customer service department, but is it worth it? Yes, outsourcing customer service to a contact center is a smart business move. Outsourcing customer service can save your business […]
5 Ways a Virtual Receptionist Can Improve Your Bottom Line
A company’s receptionist performs valuable duties such as fielding important phone calls and scheduling appointments. Having a skilled receptionist is a must for a company to stay organized and succeed. However, utilizing a virtual receptionist rather than an in-house receptionist can improve your company’s bottom line. A virtual receptionist will perform the same duties as […]
The Importance of Agent Training for a Successful Contact Center
For a business and its contact center to be successful, its agents must have adequate training. Contact center agents field a high volume of calls regarding various subjects and departments. Each agent must have the training to handle these calls accurately and efficiently. If agent training is not prioritized, callers can become frustrated, causing a […]
Reduce Your Overhead by Outsourcing Your Appointment Setting
As a business owner looking to reduce your overhead costs, it is wise to consider outsourcing certain tasks that can be done outside the confines of the office space. One of these tasks is appointment setting. Third-party companies or individuals can handle your business’s appointment setting for you, preventing you from having to pay overhead […]
8 Contact Center Smart IVR Solutions That Work
When customers call your company, how they are greeted and how long it takes to get answers determines how satisfied they feel when the transaction ends. Customers who are able to quickly complete a transaction or resolve a problem hang up knowing that their time and patronage are of value to you. In contrast, a […]
Returning to the Office: How the Return to Traditional Offices Will Affect Your Business and Customers
Over the last 14 months, many office and contact center employees have been working from home amidst the COVID-19 pandemic. Now that vaccines are rolling out and all adults in the US are eligible to become vaccinated, businesses are beginning to open their offices, returning to a more traditional setting once again. With the return […]
