BPO is an asset and not a liability
Due to many factors, businesses have become extremely competitive. To compete, you must be efficient and have the correct technology in place. This is where having a company that specializes in BPO can be an asset to your business. BPO or business process outsourcing is the moving of certain processes or operations outside of your […]
Answering Service – Why Our Culture Determines Our People
Ansafone is one of the leading call centers and answering service companies in the world. Without our dedicated agents, we would not be where we are today. Technology is constantly evolving, but one thing has not changed—we are a people-first company. We are always empowering our employees to go above and beyond, which is why […]
Live Chat – What is Active Listening?
Active listening is the foundation for any customer service interaction and especially live chat. Each call that comes in is a real person looking for guidance or a solution to a problem, so active listening is critical to make that person feel heard, understood and served. The Importance of Listening in Customer Service The […]
Natural Disasters – Why Choose Ansafone? Our Unique Differentiators
Having an expert contact center as part of your team can increase service quality, leading to increased customer loyalty, office productivity, and company profits. Here are some of the reasons why so many companies have entrusted Ansafone as their contact center even in the event of a natural disaster. We Are the BPO Experts When […]
Financial Services
Ansafone Helps Financial Services Company Realize 10% Annual Savings
Medical Group And Diagnosing The Problem
Ansafone Dedicated Agents Help with Medical Appointment Scheduling & More
Healthcare And How Ansafone Gets Involved
Ansafone Helps Health Plan Provider Increase Membership While Decreasing Costs
Answering Service Working In Retail
Ansafone Helps Growing Company Resolve 2-Hour Call Wait Times to Embrace Growth Opportunity for Future Success
How A Call Center Helped the Federal Government
Ansafone Responds to Large Volume Energy Rebate Program
How Chat bots Change Staffing Practices
The 21st century has certainly seen waves of improvements and new technology in the business world. Some of these changes involve chat bots. Instead of speaking directly with a human being, customers and interested parties can speak with a chat bot. This way they can gain information or to resolve their inquiries. Businesses have many […]
