Blog & Articles

According to research data, businesses are expected to exceed 180 billion calls per year by 2025. While taking this into perspective, it’s important to note that most customers that reach a voicemail while making a call do not leave messages. Instead, they move along to the next prospect in the industry. Companies that do not...

It’s the duty of any good business to interact with its customers by offering them clear choices and options in which they can smoothly navigate call inquiries. In a sense, enabling the caller to “self-serve” fast-tracks the Contact Center Solutions that are readily available to them. Whether it’s collecting identification data or routing their call...

A successful contact center is a crucial part of the customer service process. Contact center monitoring ensures that customer calls are recorded and analyzed for quality assurance. The data gathered is then used to provide the contact center with feedback to improve agent performance and performance of the contact center overall. Contact center monitor usually...

In order to maintain a successful business or organization, operations must flow smoothly and efficiently to ensure it stands out from the rest in the industry. Partnering with a contact center means receiving the support needed to place business of all sizes on the right path to growth and expandability. From up-to-date technology to highly-trained...

  Contact centers are versatile and useful for all kinds of services including customer service, sales, and more. Contact centers also handle emergency dispatch calls of all kinds. Emergency contact centers are staffed with agents that take calls and dispatch emergency personnel wherever they are needed in a variety of critical situations. 911 call dispatch,...

A successful contact center is a crucial part of the customer service process. Contact center monitoring ensures that customer calls are recorded and analyzed for quality assurance. The data gathered is then used to provide the contact center with feedback to improve agent performance and performance of the contact center overall. Contact center monitor usually...

  Inclement weather can decrease productivity and damage customer relations when it causes your business to close. With each cold-weather season, inclement weather becomes more unpredictable. In some cases, employees are unable to get to work and businesses struggle to operate when the roads get covered in snow and ice. Fortunately, contact centers are the...

  A contact center thrives through the use of technology. In 2021, contact center customers expect a company’s technology to meet the demands of the modern age. Fortunately, the right contact center technology can help agents and management achieve excellent customer service consistently and efficiently. Contact center technology is sure to keep advancing with no...

Outsourcing virtual assistants to handle many daily company tasks can streamline workflow considerably. In recent years, virtual assistants have become popular assets for many businesses due to how efficient and cost-effective they are. Consider how hiring a contact center’s virtual assistant can aid in your business’s operations.  Virtual assistants can handle as much or as...

While voicemail was once a groundbreaking means of communication and contact, it is no longer the preferred method for most customers today. Your business’s customers have far more options today than ever before, which has caused voicemail to fall behind as an underwhelming and inefficient contact method.  If you currently rely on in-house voicemail to...