Confidentiality is a key trait clients expect from amazing customer service. This is especially true when it relates to the health and medical industries. Hospitals, clinics, and insurance providers are required by federal law to keep sensitive personal health information (PHI) secured and protected.
Customers today expect, and often require, immediate assistance over the phone. Because the success of your company is often driven by strong customer relationships, it is crucial that callers have access to a competent, live customer service agent on every phone call, even if it’s at 2am. Ansafone, a 24/7 live call answering service, is
Call Center Companies Helping Small Businesses When you’re starting a small business, it’s easy to get overwhelmed. Fortunately, that’s why call center companies are there to take a significant amount of the weight of getting started off of your shoulders, letting you focus on what you love doing.
Are You Looking to Hire a Call Center? Has your call volume reached new heights, or are you looking for a new way to generate leads? Hiring a call center is the perfect solution to handle a high volume of calls while letting your business continue to thrive. Outsourcing your communication needs can seem overwhelming
How are Answering Services Different from Call Centers? In order to understand the answering service solutions we offer, it is important to understand the goal, and how these service differ from those of a call center. While both call centers and answering services may have the same goal – resolving customer issues – the kinds of issues
What an Outsourced Call Center is Like Part of the point of working with an outsourced call center is that you don’t have to actually worry about the inner workings of it. It’s nevertheless a good idea to know what’s going on so that you can be sure that they’re representing your company the way
Have you avoided outsourcing your communication needs due to the steep bill? As your business continues to flourish, hiring a call center will give you the freedom to focus on day-to-day operations without having to worry about restructuring your business to accommodate high call volume and lead generation efforts. Having affordable call center services that
Understanding Call Center Solutions When considering whether it’s financially wise to use Business Process Outsourcing (BPO), it’s a good idea to first understand call center solutions and the kind of options that are available, so that you can decide whether what is being offered is the right choice for you. That usually means looking at