Medical Answering Services Keep Patients Cared For At All Times
Healthcare providers need to safeguard communication with patients to ensure professionalism. There are a few main objectives to always be considered in this industry. Is service fast and provided in a modern way? Is higher level service delivered? Are processes cost efficient? The center of this industry are the patients themselves. Their satisfaction is everything, […]
Contact Center Support Agents Make Healthcare Services Convenient
As the world continues to adjust to new norms amid the ongoing global health pandemic, the healthcare industry has been tasked with finding ways to successfully manage an increase in demand for services. Ensuring high standards are met is crucial now more than ever. With an unwavering workload, businesses and organizations in the medical industry […]
Key Call Center Services for the Healthcare Industry
Call centers are a reliable resource that can provide a helping hand and listening ear to help manage the challenges faced by organizations in the healthcare industry. The need for patient care and medical services is something that is always going to be in high demand. Care centers, hospitals, and other health-related offices open their […]
Customer Service is a Sales Opportunity, Not a Cost
When seeking to grow a business, it’s customer service that truly becomes a defining factor in financially extending opportunities in a particular industry. In essence, making sure that customers are satisfied with their experience enhances the potential for repeat sales. By adequately delivering services promised, a sense of trust is established that keeps the customer […]
How a Contact Center Operates Emergency Dispatch Services
Contact centers are versatile and useful for all kinds of services including customer service, sales, and more. Contact centers also handle emergency dispatch calls of all kinds. Emergency contact centers are staffed with agents that take calls and dispatch emergency personnel wherever they are needed in a variety of critical situations. 911 call dispatch, […]
Contact Centers Can Help Your Business During Inclement Weather
Inclement weather can decrease productivity and damage customer relations when it causes your business to close. With each cold-weather season, inclement weather becomes more unpredictable. In some cases, employees are unable to get to work and businesses struggle to operate when the roads get covered in snow and ice. Fortunately, contact centers are the […]
Healthcare Audit Company Needed to Outsource Survey Calls for Different California Health Plans
Problem A healthcare auditing company works to keep healthcare partners compliant with state and local regulations. The healthcare company’s audit duties require the administration of surveys to medical providers for different health plans specific to California. The healthcare auditing company did not have the tools and resources allotted to handle this inbound and outbound calling. […]
Oral Healthcare Company Required Outbound Calling Service to Alert Members and Providers in Different Time Zones of Authorization Results
Problem A dental healthcare company manages dental insurance plans for Americans across multiple states. The company required an outbound calling service to provide authorization results to members and providers of contracted dental plans. Members and providers would need to be alerted as to whether authorization was approved or denied. Search for a Solution The dental […]
Healthcare Company Required Outside Team to Enroll Patients in Clinical Trials of Large Pharmaceutical Companies
Problem A patient recruitment company needed to recruit more patients for the clinical vaccine and medical trials of large pharmaceutical companies. The patient recruitment company wanted to avoid spending money on an in-house call center team to handle calls to recruit patients for these trials. Search for a Solution The patient recruitment company requested that […]
Returning to the Office: How the Return to Traditional Offices Will Affect Your Business and Customers
Over the last 14 months, many office and contact center employees have been working from home amidst the COVID-19 pandemic. Now that vaccines are rolling out and all adults in the US are eligible to become vaccinated, businesses are beginning to open their offices, returning to a more traditional setting once again. With the return […]
