Emerging Technology and AI in the Contact Center Industry
The contact center industry has seen a big growth in the demand for their services. As such, they invest a lot of money in different technology and AI options to ensure they can get the job done efficiently. Some of the different emerging technology and AI available in this industry includes: EQ From Top-Down One […]
Customer Information Security in a Call Center
When you trust a call center, you need to know they will keep the information about your customers safe. Many companies have industry standards when it comes to the information they hold onto about their customers and if the call center does not maintain these standards, it will cause a lot of problems for you […]
Secure Text Messaging Can Replace Antiquated Pager Systems
Pager technology gained popularity in the US in the 1980s as an effective way of communicating with someone who was away from their home or office. However, as mobile phones became increasingly popular, the pager market saw a dramatic decrease until pagers were only a fraction of the mobile communications market by the end of […]
How Live Chat Services Can Increase Sales for Businesses and Offer an Exceptional Customer Experience
Live chat service is a powerful customer service tool that has gained popularity over the last several years. Live chat, sometimes called web chat, provides a way for your website visitors to exchange text communications with your company or answering service in real-time. These services allow customers to deal with complaints in real-time and provide […]
What HIPAA Compliance Means To Your Business and Your Clients
In the healthcare industry, knowing and abiding by the HIPAA regulations is of utmost importance for the patients and for the healthcare practitioner. The Health Insurance Portability and Accountability Act, commonly referred to as HIPAA, and its extensive requirements are designed to protect the importance of patient privacy. HIPAA was enacted in 1996 and was […]
Acquire These Top 7 Customer Service Skills
Being in customer service is an art of balancing multiple skillsets all at once. A great customer service department starts with highly-skilled customer service agents. When a person is working in customer service, a variety of skills are required to respond correctly and handle difficult issues with grace and excellent people skills. While having a […]
BPO Leadership Changes the Game!
When you are looking for a BPO and call center partner for your business, it is essential that you find someone who demonstrates strong and experienced leadership. Who you partner with will determine whether you elevate quickly in your business as a whole or not. As you invest time, money, and energy into cultivating a […]
Fostering Team Morale During the Pandemic
Positive team morale is an important element during a national crisis. While most people are distressed, it is the leaders’ role to keep the business foundation stable, its staff morally sound, and operations smoothly. There is no doubt that the COVID 19 pandemic has changed the lives of people living in the United States and […]
How We Can Help with Staffing During COVID-19
How We Can Help with Staffing During Covid-19 The Covid-19 crisis has brought great havoc to many businesses worldwide. One of the greatest struggles is having enough staff on hand to efficiently respond to all the customers who are trying to contact you. During this crucial time, a high volume of calls are on the […]
Key Traits In a Health Care Call Center
Medical centers have unique contact center needs requiring specialty BPO partner to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices. Outsourcing partners provide a host of services for the healthcare industry. These range from patient support to provider assistance […]
