Blog & Articles

Problem A healthcare auditing company works to keep healthcare partners compliant with state and local regulations. The healthcare company’s audit duties require the administration of surveys to medical providers for different health plans specific to California. The healthcare auditing company did not have the tools and resources allotted to handle this inbound and outbound calling....

Problem A dental healthcare company manages dental insurance plans for Americans across multiple states. The company required an outbound calling service to provide authorization results to members and providers of contracted dental plans. Members and providers would need to be alerted as to whether authorization was approved or denied. Search for a Solution The dental...

Problem A patient recruitment company needed to recruit more patients for the clinical vaccine and medical trials of large pharmaceutical companies. The patient recruitment company wanted to avoid spending money on an in-house call center team to handle calls to recruit patients for these trials. Search for a Solution The patient recruitment company requested that...

Problem During the Covid-19 pandemic, a plasma collection company saw donations for plasma decrease significantly. This company provides a great deal of the world’s plasma for lifesaving healthcare therapies, so the decrease in plasma donations was unfortunate. This plasma collection company needed a way to increase plasma donations and encourage donors to return in spite...

Problem A financial services company that offered debit-card based banking solutions to clients looking for an easier way to send money to friends and family living in Mexico needed support handling their incoming calls for service. Based in California, the company allowed clients to add money to debit accounts using kiosks in select locations, by...

Problem A dental practice was having difficulty connecting patients after hours with the on-call dentists during dental emergencies. The office also needed assistance with incoming calls during their busier times. The practice often experienced an increase of 50% to 150% of their standard call volume. Search for a Solution The patients of the dental office...

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