Blog Archive

Category: Case Study

Check out the latest from Ansafone.

Case Study

Financial Service Company Seeking Call Center to Provide Account Maintenance and New Account Support for Clients

Problem A financial services company that offered debit-card based banking solutions to clients looking for an easier way to send money to friends and family living in Mexico needed support handling their incoming calls for service. Based in California, the company allowed clients to add money to debit accounts using kiosks in select locations, by

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Case Study

Dental Practice Needed Emergency Dispatch For On-Call Services & Coverage For Office During High Call Volumes

Problem A dental practice was having difficulty connecting patients after hours with the on-call dentists during dental emergencies. The office also needed assistance with incoming calls during their busier times. The practice often experienced an increase of 50% to 150% of their standard call volume. Search for a Solution The patients of the dental office

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Street sign being flooded by very high waters through the street
Case Study

FNOL: Catastrophe Management Services

Ansafone’s in-depth experience in capturing FNOL claims helped a coastal property underwriter deliver exceptional customer support in the aftermath of a devastating hurricane.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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