Outsourcing virtual assistants to handle many daily company tasks can streamline workflow considerably. In recent years, virtual assistants have become popular assets for many businesses due to how efficient and cost-effective they are. Consider how hiring a contact center’s virtual assistant can aid in your business’s operations.
Virtual assistants can handle as much or as little of your business’s functions as you want, depending on the type of work you require. Outsourcing work to a contact center’s virtual assistant can take a great deal of daily stress off of your in-house staff. From receptionist duties to personal scheduling to accounting tasks, a virtual assistant can completely change how efficiently your business functions.
Virtual Assistants Do Not Require In-House Training
Virtual assistants staffed through a contact center are not your company’s responsibility to recruit, hire, or train. This saves you time, money, and effort. Instead, a skilled and professional assistant will be trained on your business’s specific needs and will learn the operations that they need to manage in their daily workflow.
While outsourcing to a contact center might seem like an additional expense for your company to undertake, you will find that it will save you money in the long run. In the midst of a pandemic when many people have grown accustomed to little face-to-face contact, virtual assistants fit in perfectly with daily operations.
Virtual Assistants Streamline Receptionist Duties
It is common for virtual assistants to handle receptionist’s tasks remotely from their home offices. Virtual assistants can handle far more than reception work, but this is a common job that the assistants are tasked with. All of the following can be done by a virtual assistant, saving you the need for an in-house receptionist:
- Appointment scheduling and rescheduling
- Appointment reminders and check-ins
- Phone calls and messages
While a virtual assistant cannot greet people as they walk in the door, all other duties can be handled easily. Additionally, a virtual assistant does not require an in-house office, desk, or other overhead costs.
Virtual Assistants Streamline Daily Reminders
When your goal is to streamline workflow, forgetting or overlooking important tasks can be catastrophic. A virtual assistant can ensure these necessary processes are taken care of each day. Virtual assistants can send automatic reminders in order to ensure workflow is operating effectively throughout your entire office.
It is easy to become overwhelmed, especially if you are restructuring your in-house workflow. It is unrealistic to assume things will run smoothly with no mistakes. Your virtual assistant will be prepared to step in as a backup in case the need arises.
Virtual Assistants Streamline Phone Calls and Emails
Without a dedicated person answering phones, your in-house staff members are responsible for their own tasks and for screening calls. This inevitably leads to decreased productivity. With a virtual assistant, you can rest assured that your company’s phone calls and emails are being handled efficiently and effectively without causing disruption.
Additionally, a virtual assistant can work on your email inbox based on a specific set of guidelines that you choose. For example, if you are awaiting an email from an important prospective client, your virtual assistant can flag it for you to respond quickly. At the same time, your virtual assistant can remove junk and spam emails without you ever having to spend time reading them.
Virtual Assistants Can Streamline Departmental Tasks
While virtual assistants are great at handling reception duties, they can also take care of other departmental jobs as well. If you have an overworked accounting department, for example, your virtual assistant can chase down clients for collections.
Additionally, your virtual assistant can help keep your accounts payable in check by ensuring invoices are paid in a timely manner each month.
About Ansafone Contact Centers
Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.
Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.