Law firms are tasked with facilitating research, managing case work, assisting in court cases all while making sure clients are receiving satisfactory service. When it comes to work in the legal field, time is of great value. This industry requires responsible management and operations that run smoothly. In addition to maintaining and completing daily tasks, it’s crucial to ensure that calls are being answered. No law firm wants to miss out on opportunities with prospective clients. The likelihood of callbacks is low in an industry that is in such high-demand.
The good news for busy law firms is that there are available resources to help prevent calls from going unanswered. Outsourcing a legal answering service with a contact center can help capture every growth opportunity, while also establishing a positive impression that clients will remember. Partnering with a call center that offers such services can truly benefit overall business communications, which is a win-win for all parties involved. This is a sure way to increase overall productivity.
24/7 Real-Time Assistance
There’s no doubt about it, those in the legal industry are oftentimes overloaded with responsibilities that need immediate attention. Having external support can allow staff to step away from the phone and put their focus on other important duties. There are a wide array of communication solutions that can be implemented to better a legal business. They can be customized to meet the needs and demand of busy offices both big and small. One of the greatest benefits of outsourcing an answering service is the 24/7 availability of professional trained agents who are ready to assist in operations.
Legal Answering Services Improve Workflow
Aside from easing worries and stress that comes with overrun phone systems, professional agents can help complete other everyday responsibilities. There are countless ways in which a virtual receptionist can assist with legal office operations. Let’s explore some of the most helpful services that can be offered by real-time agents.
- Handing calls from current and prospective clients
- Setting a professional tone for the legal on the initial point of contact
- Scheduling and confirming consultations as well as appointments
- Creating digital records of every message to ensure precision
- Delivering messages to staff in preferred methods (phone, email, text, etc.)
The right contact center can put any legal business on a path to success. With the professionals who are extensively trained to handle the flow of communication, this can become a great asset in building a reputation known far and wide. Businesses in the legal field can improve workflow and better serve clients with the help of a legal answering service.
About Ansafone Contact Centers
Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.
Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.