As COVID-19 Restrictions Lessen, Is Remote Work here to Stay?

Remote Work here to Stay

Gartner, a research and advisory company, has found that businesses are now starting to prepare for how they will run things after the Covid-19 pandemic. Many of these businesses find that they now have a new kind of challenge to handle. They need to manage a new hybrid workforce with some of the employees coming into work like normal, and some staying at home to do the work.

In fact, a study done by Gartner found that 82% of businesses want to allow their employees the option to work from home, at least for now, while 47% of those plan to make it into a permanent change. They have found that allowing their employees to work from home opens up more opportunities, makes employees happier, and can even improve the productivity of the employees. This has made them very eager to continue on with the trend.

The question is not whether remote work is here to stay (that seems to be a resounding yes!), but how companies will handle this. Some employees will come back to the workforce and stop working from home, while others will choose to take advantage of the ability to work remotely. This means companies need to find a way to manage this hybrid working style.

Along with some of the regular allowances given to remote workers, companies need to consider how vacation time, breaks, and other important aspects of a good work/life balance (and the labor laws) will play out. Some organizations plan to allow flex days or flex hours, and a few are going to transition to having employees work longer days, but only four days a week. Each company will have to figure out the type of schedule that works best for them, their employees, and their customers.

Of course, companies that want to stick with this new hybrid structure permanently will have to address more than just the hours of the employees; they will also have to figure out how to measure and meet goals. The way employees will work together in the future is different when they are remote workers compared to those who are in the office together at the same time. One way that this is being done is by managers increasing the number of check-ins that they do on employees to help them maintain productivity.

Another concern that some managers and companies have is how to create parity between the in-office workers and the remote workers since they won’t be in the same place at the same time. This may affect the work culture and can be a difficult thing for the business to handle. Each company will need to take a look at the right way to do this based on their structure and what works best for them and the employees.

While there are a number of challenges that will present themselves through this new hybrid work structure, it seems that, despite the pandemic slowing down and more businesses opening up, that remote work is still here to stay. Businesses just need to find creative ways to make it work for them and their employees!

About Ansafone Contact Centers

Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.

Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.

Industry Awards and Affiliations

Partner with Ansafone!

Learn more about our full array of CONTACT CENTER SERVICES to match your business needs.

Ansafone can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your VIP customer support outsourcing and be an extension of your brand!
Competitive advantage by increasing consumer awareness of your brand.
Improving your VIP customer service engagement levels and
Extending the reach and effectiveness of your customer outreach programs

Fill Out for Free Quote!

Subscribe to receive more blog articles

Download Case Study PDF