An answering service is one of the best ways to streamline the workflow in your office. With one of these services, your customers will still get the great customer service they need when they call in while taking some of the stress and workload away from your office staff. Your office staff can focus more on getting their work done and helping customers who are physically in the office while only answering calls that specifically need someone from the office. A highly trained employee handles any other calls through the answering service.
There are many reasons why you should choose an answering service to help with your office workflow.
Benefits of Using an Answering Service
Several benefits come from using an answering service, especially for companies who need to streamline their office workflow. Some of these include:
Allow Staff to Focus On Primary Responsibilities
If calls are continually coming in, your staff may need to stop what they are doing to answer those calls. Those who do the calling may be happy, but any office clients will get aggravated while waiting. An answering service can answer all calls and then verifies if a caller needs someone in the office or if a member of the answering team can help them. This limits the amount of time office staff is interrupted so they can focus on clients who are physically present in the office.
Focus On High Priority Calls
With an answering service, if someone does call with a high priority problem, they will be handed directly to the office right away. These trained professionals can quickly identify which calls should be escalated, so no one is left behind. They will recognize these high priority calls and then get them sent to the right people in your company.
Reduce Wait Times and Improve Overall Customer Service
Using an answering service can cut down on how much time a caller needs to wait to get an answer. This service will have multiple agents available to answer phones, making the process easier. These agents will also not have to help clients in the office, which allows them to get to potential customers quickly.
Reduce Time Spent On Low-Value Calls
Spam calls can be a significant drain on your employees. They have to take time away from actual customers to handle these and get the spam to go away. An answering service can identify and filter out these calls, saving your office time a lot of time. These services can help keep any unwanted calls away from the office staff while ensuring important calls make it through.
What Should I Look for in an Answering Service?
When you need to choose an answering service, you will quickly notice there are many to choose from. You need to pick one that offers the customized services that your specific company needs. Each company is unique, so do not select an answering service only because it worked for someone else. Choose a company because it is best for your needs.
About Ansafone Contact Centers
Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.
Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.