In any healthcare related industry such as dental practices, ensuring the patients’ needs come first is dire in establishing a reputable name that people trust. At all hours of the day and night, people may need emergency assistance as well as guidance on how to find that assistance. There is also the possibility of running into high volume call days, where staff may not be able to keep up with the busy phone lines. A dental scheduling service provided by a Contact Center could be a save-all when it comes to running a successful practice.
With friendly representatives available 24/7, patients’ needs are immediately taken care of. As an end result, patients will likely have positive experiences that keep them returning for care. Having the ability to quickly schedule appointments at ease is a feat every dental practice should strive for. With an excellent communication system in place, repeat visits are sure to ensue. This leads to increased revenue and overall patient satisfaction.
The Downfall of Missed Opportunities
Reducing the number of missed appointments can be aided by utilizing Contact Center reminder services. Ultimately, it’s up to the patient to make the appointment, but having call agents who can remind them of these dates is helpful. With a secured database of information and appointment setting calendars, representatives can suggest patients schedule appointments ahead while they have them on the line. There may be an appointment slot that opened up that wasn’t there before. Call agents will be able to see this and work to fill the slot.
According to recent data, missed healthcare appointments cost healthcare providers roughly $150 billion a year. For a dental practice that’s on the rise, preventing missed opportunities is crucial. Contact Centers work closely with dentists and providers to understand the nature of the industry and understand what works. By implementing an answering service, dental practices can save money while also having operations that run efficiently. The main goal is to never let a call go unanswered. This will set the practice apart from the rest of its competitors.
Service Flexibility Options
There are a variety of options to consider when selecting a dental answering service. These will vary based on the different needs of certain practices. Also worth noting, needs may change as volumes continue to grow. Some of the most helpful options include:
- After-Hours Answering Services: With this service, patients won’t ever have to experience the frustration of calling an office to schedule their appointment, only to find that it’s closed.
- Round-the-Clock Dental Scheduling Service: This is especially helpful when a practice may not have enough regular staff to handle high volumes of calls. Again, preventing missed calls is key!
Whether it’s appointment setting or simply ensuring friendly patient communication channels, dental practices can greatly benefit from outsourcing with a Contact Center. All the while, it can rest assured that operations are fully HIPAA-compliant to protect every patients’ privacy.
About Ansafone Contact Centers
Ansafone Contact Centers is an award-winning BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully equipped to help you with your business and with any special circumstances.
Please request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.