Whether it’s a Fortune 500 or medium-size business, Ansafone Contact Centers is the perfect partner to help support your organization with BPO solutions. Ansafone prides itself on 50 years of world-class customer experience in the call center business and has a proven track record of providing high-quality service to a wide range of industries. We utilize the latest in artificial intelligence, call center solutions, and strategy to provide for our customers. Our trained agents are dedicated to helping you grow your business and provide fantastic customer service.
Ansafone offers omni-channel services to fit your needs and allows you to build a plan that suits your company’s specific style. Whether you are looking for disaster recovery services, backup, daily operation services, sales, and customer research, we are your choice.
Our culture at Ansafone is about personalizing our services to meet your operating needs and to become an extension of your brand. We have serviced top medical corporations and government organizations such as FEMA in times of great natural disaster and need.
Available Ansafone Contact Center Services
At Ansafone, we have a variety of services available. Each service has its advantages and addresses different needs. Some of our most popular options include:
24/7 Live Answering Service- Our operators are available to take calls all day – every day, including holidays. We can handle scheduling, routine calls, and emergency assistance. Our agents are also trained to document every call in detail, so you always know what is going on with your customers.
Afterhours Answering Service- When calls come in after business hours, it could be an emergency. Our operators take the call and make sure your customers get the help they need. This includes weekends and holidays. If it is not an emergency, we can log the call and make sure you get the information the next business day.
Overflow Services- Even if your business has multiple staff taking calls, there may be times when there are too many calls coming in at once. Ansafone can take overflow calls to make sure no call goes unanswered. Your customers will never know they are not talking to your office directly.
Bilingual Services- Ansafone offers bilingual services mainly Spanish and English translations.
Medical Answering Services- Ansafone offers full-spectrum medical answering services. Our agents are trained and certified in HIPAA guidelines and specialize in dealing with medical clients. They can take calls, schedule appointments, and many other tasks as needed.
Disaster Recovery Services- When a disaster strikes or a technical outage causes your office not to be able to field calls, Ansafone can step in to make sure your services go uninterrupted. Many things can compromise your primary contact center such as software problems, server failure, network outage, power outages, an inaccessible facility, cable issues, or even an unprecedented high call volume. Be ready with our Disaster Service.
Live Chat Services- Live chat is a great way to provide your customers with the information they are looking for immediately. Our agents can provide the necessary information, answer questions, schedule appointments, and many other tasks straight from a live chat. This service is popular with clients who have an active website.
There are also many other services offered, such as:
- Customer Care & Retention
- Customer Satisfaction and Research
- Direct Response
- Help Desk Services
- Fulfillment / Order Taking
We Evolve With You
As your business grows, your needs change. Whether this is simply an increase in call volume or needing additional services, Ansafone is here to grow with you. We have multiple call centers and a large workforce of trained operators that can scale to fit any volume of calls regardless of the time of day, day of the week, or ongoing situations. All of our call centers are also US-based, so none of your calls are transferred internationally.
Additionally, you will also have full access to call management and tracking tools that enable you to monitor and evaluate our performance regularly and help you manage your business effectively
How Ansafone Can Help
Ansafone Contact Centers is an award-winning, BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omnichannel services, fully-equipped to help you in business and any special circumstances.
Request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.