Medical Practice Benefits from Partnering with a Call Center

Doctor wearing a stethoscope looking at the screen on his phone

Every medical care institution, company or practice needs a reliable and robust BPO provider or call center service. The partnership of the two is one that will determine the success of its future.

With the rise of healthcare needs, a call center can be an important partner in growing and scaling any medical practice. As your medical practice produces a higher volume of calls or emergency dispatch, having a reliable, professionally-trained call center service is one that is essential to keep your business operating at an optimal level. Utilizing an advance, national call center such as Ansafone Contact Centers allows you to have world-class customer service, availability, and convenience to your patients.

Benefits To Your Patients

Your patients call your practice because they have a problem. Whether they are trying to get an appointment, ask a question, get information, ask for a prescription, or other concerns, they need something. They want someone to help them and address whatever it is they need immediately.

Your staff, on the other hand, are busy individuals who often are tasked with answering phones as a second task or even a third task. Their time and energy need to be focused elsewhere. Answering phone calls is often identified as a major stressor by medical office staff.

By eliminating this stress, you can increase the morale and productivity of your employees and improve the overall work environment of your practice. This is, in turn, passed on to your patients who deal with more attentive and happier staff and nurses.

Ansafone Contact Centers can offset the time that consumes you to take care of patients by handling and managing all your contact center services. We can provide a solution to this problem. Utilizing our trained professionals and extensive call center experiences will translate to high-value services meaning delivering stellar customer experience.

Patients appreciate:

  • Friendly, Empathetic Operators
  • Prompt Responses
  • 24/7, 365  availability
  • Bilingual Call Representatives
  • Reliable Service
  • Fast Responses
  • HIPAA-compliant text messaging

Benefits To Your Employees

Call centers also serve as a valuable asset to your employees as well. Outsourcing calls frees up your employees to focus on their primary tasks. This increases productivity and reduces stress on your staff.

Because each operator follows a script, you know that each call is uniformed and customized to your brand and messaging. This ensures that your staff has the information they need from the caller to complete their tasks. One area where this could be important is when handling the call off to your nurse triage staff.

By making sure all of the information has been collected and input correctly, you ensure a seamless transition from the call center operator to your staff. This transition is important to your patients and can affect their overall satisfaction.

Benefits To Your Practice

As your practice grows, you want a partner that can grow with you.

Ansafone Contact Centers has been providing healthcare, medication adherence, and medical outsourcing for decades to healthcare companies such as Blue Cross/Blue Shield, Aetna, Humana, CalOptima and more.

Our operators are also trained in HIPAA guidelines, and Ansafone ensures that all of your calls are handled according to those guidelines. This prevents costly fines for failure to comply and takes the worry away from you. Quality assurance is achieved by the live monitoring of calls to safeguard your patient’s experiences with our operators.

The use of an advance call center allows you to achieve staffing levels that may otherwise be unattainable. By freeing up your staff to focus on other tasks, you increase productivity in your practice without hiring additional employees. As your call volume increases, Ansafone scales with you and adjusts to make sure that every call is answered in a timely manner and that no call is missed. This not only helps your practice save money but also adds to your overall patient satisfaction.

How Ansafone Can Help

Ansafone Contact Centers is an award-winning, BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omni- channel services, fully-equipped to help you in business and any special circumstances.

Request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings and tailored customer solutions.

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."