Scaling and Preparing for Natural Disasters

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Natural disasters are inevitable and it can be quite daunting to prepare for something that huge at a drop of a hat. From hurricanes to tornadoes to wildfires, more people than ever before are finding themselves in harm’s way. Because of these increases in these occurrences, it has become vital that call centers like Ansafone Call Centers are ready, to scale up and be on call for natural disasters when they happen. Ansafone has been a huge player in servicing FEMA and other major natural disasters as well as servicing insurance companies for flood and hurricanes.

Our Geo- Locations for Scalability

Ansafone Contact Centers has several geo -locations in several different regions of the country to allow for fast response to any natural disaster or other emergencies.

In fact, during a recent remarkably busy hurricane season, which found us fielding calls from two coastal regions. We were able to call on our other call centers to reinforce and enhance the critical services needed in the stricken areas. In just a few days, Ansafone was able to call together over two-hundred personnel to answer calls from people who needed help handling their losses to the storms.

Ansafone is always ready to hire and train or reroute calls to make sure that callers know we are there when they need them.

Top Call Center Training For Representatives

Ansafone Contact Centers trains its people with utmost professionalism, accuracy and efficiency to be on the front lines. Whether answering calls about a medical concern, asking help on a claim for damage from a tornado, we want our people to understand well what to do and say with empathy and solutions. We spend a lot of time and effort preparing our personnel for the sometimes-daunting task of answering calls and dealing with the public and overall safety.

We also hire and train bilingual call answering personnel to assure that we have enough people on hand to field calls from non-English speaking customers such as Spanish.

Trained, professional, and dependable Emergency Medical Dispatch agents are always on call 24/7 to help those in need to remain calm, get answers, and receive the appropriate help in a timely manner. Having these EMD agents on hand enhances our ability to be ready to handle natural disasters.

Professionalism and Cooperation with Emergency Management

Answering calls and collecting the right data with professionalism is vital and an important part of the role of our personnel. During the aftermath of the emergency of any natural disaster, at Ansafone, we work hard to confidently offer help by routing calls to the appropriate dispatcher or medical provider.

We meet the challenge of the HIPAA laws with confidence because our answering personnel are trained to handle a caller’s information with privacy, care, and accuracy.

Our trained operators also are trained to completely comply with and cooperate with emergency management services for any affected area.

Training and Improving Our IT Personnel

Call centers only perform as well as their IT personnel can provide up to date and ready to use technology. This means that our IT people must be top-notch and ready to upscale for emergencies at the drop of a hat.

Thankfully, the IT personnel at Ansafone Contact Centers are the best and are capable of keeping up with the changing challenges of the industry and our customer’s needs.

Ansafone is known to be able to quickly assemble a team and accommodate equipment and lines to be available to handle high volume calls. IT uses artificial intelligence technology and also chat, text, and other services.

Experience and Efficiency

Ansafone takes pride in having expert, experienced, and efficient agents to handle emergencies that may arise due to a natural disaster. Our agents are medically-oriented and offer an experience not found in other generic answering services.

We are capable of answering the call, listen to the client’s needs, and quickly routing them to the services they deserve quickly and without unnecessary time loss.

With their experience and training, the agents at Ansafone find the services that are needed and keep the client calm while they wait for the first responders to arrive.

Meeting an Emergency with Empathy

One of the core values of Ansafone Contact Centers is to always treat our callers with empathy. By putting ourselves in the caller’s shoes, we are able to understand and empathize with them and keep them calm in an emergency.

Our agents are compassionate and make it easier for those affected by a natural disaster to deal with their losses.

During the aftermath of a natural disaster, our goal is to show the caller that we care and that we are working diligently to make certain they have all the services they need.

No one wishes to think of a natural disaster happening, but it pays to be prepared when they do come. Ansafone is dedicated to offering help to their clients with respect, compassion, and professionalism unequaled anywhere else.

How Ansafone Can Help

Ansafone Contact Centers is an award-winning, BPO provider with 50 years of world-class customer experience and brand care. We are a national call center with omni- channel services, fully-equipped to help you in business and any special circumstances.

Request a quote or call 800-510-0514 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings.

 

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Client Testimonials

Home Health Care Company:
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“Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.”
Donation Information Hotline:
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“I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone.  I have worked with them for many years and found them to be action oriented and focused on quality performance.”
TAS and Call Center Support:
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"We appreciate all you have done for us in the past and wish you all the best.  Please extend my thanks to Laural and everyone at Ansafone."
Energy & Utilities:
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"I would like to express gratitude on behalf of Marion County Solid Waste for the prompt and satisfactory service you have provided to us."
Healthcare /Orthopedics:
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"Honestly, everything has been wonderful... What is most impressive to my providers and myself is the knowledge that the agents answering the phones have... It makes our jobs so much easier."
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