The business world is constantly evolving and that requires you to stay on your toes. Finding more efficient ways to operate your business is an important part of being successful. A great way to accomplish this is with outsourcing.
Outsourcing, also known as Business Process Outsourcing (BPO) is the process of hiring another company to handle business activities for you. It has allowed small and medium-sized businesses to get services that they may not have time to develop because of manpower or money restrictions. Using a BPO company will allow you to focus more on growing your business.
Over the last decade, business owners have realized that outsourcing certain services can a positive impact on their bottom line. Outsourcing can be a great solution when it saves a company money without sacrificing the quality of work. Businesses who can outsource projects to highly qualified companies while still saving money can rest easy knowing they’ve selected the best solution.
Helps Increase Productivity
Outsourcing is a great option to make certain processes easier to handle and for companies to focus on their core business processes. Small tasks can be easily passed on to a BPO company.
Outsourcing certain tasks can also save time and allow businesses to take on more projects. You may want to take a look at your employee’s current workload and see what can be taken off of their plate. Then, determine the number of hours it’s going to take to complete those tasks in-house. You may find that outsourcing will be quicker.
You may also want to consider outsourcing if an employee is taking on too many tasks. If they are constantly switching back and forth between tasks, they’ll never get the chance to focus and complete just one. The main problem with switching so frequently is that the employee often will have to review their progress each time and remind themselves what the next steps are. If you outsource some of your projects, one person will be 100% focused until the project is complete.
Outsourcing means Access to More Skilled Resources
When you outsource your work, you don’t have to worry about interviewing or training employees. The BPO Company does it for you, and you’ll usually end up with highly skilled employees. Not only will you enjoy the benefit of high-quality work, but you can also be more flexible in your working hours, and will have experienced managers who pay attention to every detail. Using a BPO company also eliminates the stress of turnover, which can cause inconsistency in customer service.
Ansafone as your BPO Partner
Growing your business is no easy task. However, we can make it easier to improve efficiencies and productivity. For the last 50 years, we’ve helped countless businesses. We outsource internal BPO services for a wide variety of businesses, from Fortune 1000 companies to small nonprofits. Our highly trained agents excel in customer care, whether they’re setting appointments, fielding emergency calls or helping a customer with a technical issue.
You may be in a situation where all of your support services are being handled in-house. Your internal staff is answering calls, processing payment, and troubleshooting. You can use an outside BPO partner and delegate those tasks. Now your internal staff can focus on tasks that are more critical to your company’s success. This can lead to increased sales and increased customer satisfaction.
Some of the services that we offer include:
- Live chat, social media inquiries, and customer-service emails
- Multilingual answering services for appointments, dispatch, technical support, and crisis management
- Marketing assistance including conducting research, following up on leads, gathering customer feedback, and staffing direct response call center.
- Processing orders and payments along with cross-selling programs to help grow your business
- Managing first-stage technical support, freeing up your senior technicians for more complex issues
- Processing payments, generating new enrollments and explaining member services
- Running outbound fundraising campaigns
We are dedicated to helping you decrease costs, improve productivity, integrate multiple services, and deliver exceptional customer service.
Ansafone’s expertise in the contact center industry can help you identify the BPO and communication strategies that will boost client satisfaction and retention rates. To learn more visit www.ansafone.com.